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How dj 77 Handles Your Personal Information

When you open an account and use our payment options — bKash, Nagad, Rocket — we collect certain details to keep your account secure and your transactions running smoothly.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to request dataCookie controls explained
dj 77 How dj 77 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We handle your data through four areas: how it is secured, how long we keep it, how cookies work on our platform, and how you can request changes. Each area is described below so you know exactly where your information sits and what your options are.

Account Security

Your account is protected with SSL encryption and OTP verification on login. We flag unusual session activity — especially if your device or location changes unexpectedly — and lock access until you confirm your identity.

Data Retention

We keep account records, including bKash and Nagad transaction histories, for the period required by our audit processes and applicable law. After that window closes, records are deleted or anonymised.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use most. You can adjust cookie preferences from the cookie banner or your browser settings at any time.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion where local law permits. Submit your request via live chat or support email and we will confirm next steps.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your information, or need to report a concern, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your query so you know it is being handled.

Live Chat Start a chat session from your account dashboard. Our team can confirm what data we hold and walk you through any deletion or correction request.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered phone number so we can locate your account quickly.
Account Settings Some data preferences — like marketing opt-outs and cookie choices — are managed directly inside your account settings without needing to contact us.

Common Questions About Your Privacy on dj 77

Below are the questions we hear most often about how personal data is handled on our platform. If your question is not listed here, contact us through live chat or support email.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

Transaction data is shared only with the payment processor handling your specific transfer — bKash, Nagad or Rocket — and only to the extent needed to complete that transaction. We do not share it further.

We retain records for the period our audit processes and applicable law require. After that window, your data is deleted or anonymised. The exact period depends on the type of record and your eligible region.

Yes. Send a data access request via live chat or the support email listed in your account help section. Include your registered phone number so we can locate your records and respond promptly.

Go to your account settings and update your communication preferences. You can turn off marketing emails and SMS notifications there without needing to contact support.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can manage or withdraw cookie consent through the banner shown on first visit or through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.